Terms and conditions

Last updated: 30 September 2026

These terms apply to everyone who uses TwistDrops. Customers accept them when they reserve or subscribe on a maker’s storefront, and makers when they create an account. What we do with personal data is in our privacy policy.

1. Who we are and what TwistDrops is

TwistDrops is run by:

Company: VLAH SOFTWARE HOUSE SRL
Registered office: Str. Dinicu Golescu 2, Bl. 1, Sc. B, Ap. 2, 557260 Șelimbăr, Sibiu, Romania
Tax ID (CUI): 44445094
Trade Register number: J32/1183/2021
Email: info@twistdrops.com

In these terms, “we” and “us” mean VLAH SOFTWARE HOUSE SRL. A maker is a business or person who sells food or drink through TwistDrops, and a customer is anyone who reserves from a maker.

TwistDrops is a platform where local makers take pre-orders from their customers. Each maker has a storefront at twistdrops.com/their-shop, which they run from their studio. Makers sell in drops: a drop is a batch a maker makes for one pickup day, and customers reserve from it while its reservation window is open. Customers collect what they reserved from the maker: there’s no delivery.

Makers sell their own products. The contract of sale for a reservation is between the maker and the customer: we provide the platform and aren’t a party to that contract. The maker is responsible for their products, for how they describe and price them, and for their customers’ rights as consumers.

2. Customers and makers

2.1. Customers

You don’t need an account to reserve. At checkout you give your name, email address and phone number, which the maker needs for your reservation. To see your reservations with a shop, ask for a link on its storefront: we email you one that works for an hour.

2.2. Makers

A maker account is for a business or person who makes food or drink and is allowed to sell it where they work. You create it with your name, your email address and a password, and you sign in with your password or with a link we email you.

Keep your password and sign-in links to yourself: you’re responsible for everything done with your account. If you think someone else has used it, change your password and tell us.

3. Reserving from a maker

3.1. Your reservation

You reserve products from a drop at the prices it shows. A reservation is a request to buy them at those prices, not yet a purchase: it shows as Pending until the maker confirms it. The prices of what you reserved don’t change after you reserve. Makers see each reservation as an order in their studio.

3.2. When the maker confirms

The contract of sale is made when the maker confirms your reservation. We email you when they do, with the pickup address and the ways the maker accepts payment.

The maker may decline your reservation, for instance when they can’t make enough. If the maker declines your reservation, or cancels it later, you owe nothing: you pay the maker only at pickup, in cash, by card or by transfer, as the maker chooses.

3.3. Pickup

You collect what you reserved from the maker’s pickup point, on the drop’s pickup day and at its pickup time. Some makers, such as those who work from home, keep their address off their storefront: you get it by email once your reservation is confirmed.

If you can’t pick up, tell the maker as soon as you can. What you reserved is made for you, and a maker may decline further reservations from someone who leaves a confirmed reservation uncollected without warning.

3.4. Changing or cancelling

Only the maker can change or cancel a reservation, so contact them directly, as early as you can. Until the maker confirms your reservation, there’s no contract yet (3.2). Once they’ve confirmed it, you can cancel it only if the maker agrees, unless the law gives you a right to withdraw (3.5).

3.5. The right to withdraw

Once the maker confirms it, your reservation is a purchase made at a distance, and consumer law usually lets you withdraw from such a purchase within 14 days of receiving the goods, without giving a reason. That right doesn’t apply to goods that:

spoil or go out of date quickly, such as fresh bread, cakes, meat or ready meals;
are made to your specifications or clearly personalised;
come sealed for health or hygiene reasons and have been unsealed after you picked them up.

These exceptions are in article 16 of Directive 2011/83/EU and in the national laws that apply it, such as Romania’s OUG 34/2014, and, for customers in the UK, in regulation 28 of the Consumer Contracts Regulations 2013.

Most of what makers sell on TwistDrops falls under these exceptions. For anything that doesn’t, such as a sealed jar or bottle that keeps, you can withdraw within 14 days of picking it up by telling the maker: you then return it, and the maker refunds what you paid.

3.6. Reviews

After you’ve picked up what you reserved, you can review it. Your review, with your rating, your words and up to three photos, appears on the maker’s storefront with your first name. The maker can reply to it, but can’t edit or remove it. You can edit your review from your reservations, through the link we email you, or ask us to take it down.

A maker can ask us to remove a review, and we decide. We remove a review that:

isn’t about the shop or its products;
is rude, hateful or threatening;
shares someone’s personal details;
is spam or advertising;
breaks the law.

We don’t remove a review because it’s unfavourable. Anyone can report a review that breaks these rules to info@twistdrops.com.

4. Selling on TwistDrops

4.1. Your products and the law

You alone are responsible for what you sell, including:

its quality, freshness and safety;
following the food law where you make and sell: the registrations and approvals it requires, its hygiene rules and the information customers must be given;
declaring each product’s ingredients and allergens correctly, under Ingredients and Allergens on its page in your studio (the 14 allergens that EU and UK law list);
the prices, stock and pickup details you publish;
your customers’ rights as consumers, including the right to withdraw where it applies (3.5).

We don’t inspect products and aren’t responsible for them, or for any illness or harm they cause: the maker who sold them is.

4.2. Handling orders

Handle your orders in your studio promptly:

confirm or cancel each order you receive;
have every confirmed order ready on its pickup day, at its pickup time.

4.3. Your customers’ data

We give you your customers’ names, email addresses and phone numbers, with their orders, only so you can handle those orders and contact your customers about them and their pickup.

Not allowed: using this data for marketing, such as newsletters, unless the customer has signed up for your drop alerts (your Customers list shows who has).

Not allowed: selling this data or passing it on to anyone else.

You’re a controller of this data in your own right, and you answer under data protection law for how you use and keep it, including the customers you add yourself and the lists you download.

4.4. Fees

TwistDrops is free to use: there’s no setup fee, no monthly fee and no fee on orders paid at pickup. Online payments are coming, with a small fee on those orders only, and any paid extras will be optional. We’ll tell you about any fee, and what it costs, before it applies to you.

5. Content and intellectual property

Ours: the TwistDrops name and logo, the site’s design and its source code belong to VLAH SOFTWARE HOUSE SRL.
Makers’: the photos and texts you add stay yours. You confirm you have the right to use them, and you give us a free, non-exclusive licence to host, show and send them as the service needs, on your storefront and in our emails, and to use your photos to promote TwistDrops.
Customers’: your review stays yours, and you give us a free, non-exclusive licence to show it, with its photos, on the maker’s storefront while it’s published.

6. Liability

We provide TwistDrops as it is. We can’t promise that it will always be available or free of errors, or that a maker’s products will be to your taste.

We aren’t liable for indirect losses, loss of profits, or health problems caused by eating or drinking a maker’s products.

Nothing in these terms limits a liability that the law doesn’t allow to be limited, such as for death or personal injury caused by negligence, or for fraud, and nothing in them takes away your rights as a consumer.

7. Changes to these terms

We may change these terms. We’ll announce any change on the site before it applies, and the date at the top shows the latest version. If you keep using TwistDrops after a change applies, the changed terms apply to you.

8. Law and disputes

These terms are governed by Romanian law. If something goes wrong, write to us first at info@twistdrops.com, and we’ll try to settle it with you. A dispute we can’t settle goes to the competent courts of Sibiu, Romania. If you’re a consumer, you keep the protection of the mandatory laws of the country where you live, and you can also take a dispute to its courts.