Academy
The emails customers get
Your customers’ side · 5 of 9
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Your customers get an email at each step of an order. Here are the ones Grace received, in order.
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First, right after she reserves: Reservation received. It lists what she reserved, the total, and her pickup code, a QR code you scan at the counter. It says the shop still has to confirm it.
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When you confirm the order in the studio, she gets this one: Reservation confirmed. It adds the pickup point, and the ways to pay.
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When you mark it as picked up, she gets a short note saying so.
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A day later, the review request. It lists what she picked up, and a button to write a review, which works for seven days.
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And when you answer her review, she gets your reply, with a link to see it.
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All of them are in your customer's language, from your shop, with your name. You write nothing: the studio sends them for you.
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