Academy
Reply to a review
Customers and reviews · 4 of 4
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Customers have reviewed your shop. Answering is the best way to say thank you. Open Menu, and tap Reviews.
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At the top is your rating. The chips let you see all reviews, the ones still to answer, and any flagged.
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Tap To answer to see the ones waiting for you.
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Tap Reply under a review. Here is Aoife's.
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Write a few words. Thank them, and say something about what they wrote.
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Tap Post reply. The customer gets an email, and your answer shows under the review on your storefront.
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You can edit or remove your reply later, from the three dots.
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A reply to every review shows new customers that you listen.
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